Here is How You Fix DJI Osmo Mobile 3 Gimbal Error

The DJI Osmo Mobile 3 is a popular gimbal for smartphone photography and videography. However, like any complex device, it may experience issues from time to time.

One common issue that users face is a gimbal error, which can cause the camera to shake or become unstable.

Fortunately, there are several steps you can take to resolve this issue. In this article, we’ll go through five simple steps that will help you fix the gimbal error on your DJI Osmo Mobile 3 and get back to capturing stunning footage in no time.

Calibrate the gimbal

Calibrating the gimbal is the first step to take when encountering a gimbal error on your DJI Osmo Mobile 3. Calibrating the gimbal ensures that the device’s sensors and motors are working correctly, and can resolve any inaccuracies in the readings that might be causing the error.

To calibrate the gimbal, you’ll need to use the DJI Mimo app, which is available for both iOS and Android devices. Here’s how to calibrate your DJI Osmo Mobile 3 using the DJI Mimo app:

1. Open the DJI Mimo app: Launch the DJI Mimo app on your smartphone, and connect your Osmo Mobile 3 to your smartphone using Bluetooth.
2. Go to the Calibrate option: In the DJI Mimo app, select “Calibrate.” You’ll be taken to a page with instructions on how to calibrate the gimbal.
3. Place the Osmo Mobile 3 on a flat surface: Make sure the Osmo Mobile 3 is placed on a flat and level surface, such as a table. This will ensure that the gimbal has a stable base to calibrate from.
4. Follow the on-screen instructions: The DJI Mimo app will guide you through the calibration process. You’ll be prompted to move the Osmo Mobile 3 in different directions, and to adjust the balance and orientation of the device.
5. Wait for the calibration to complete: Once the calibration process is complete, you’ll be notified by the DJI Mimo app. The gimbal should now be calibrated and should work without errors.

It’s important to calibrate the gimbal regularly, as this will help ensure that your DJI Osmo Mobile 3 is functioning correctly and producing smooth, stable footage. If calibrating the gimbal doesn’t resolve the gimbal error, move on to the next steps, such as restarting the device or updating the firmware.

Restart the device

The second step to take when encountering a gimbal error on your DJI Osmo Mobile 3 is to restart the device. Restarting the device can resolve any software issues that might be causing the error and can also help refresh the device’s performance. Here’s how to restart your DJI Osmo Mobile 3:

1. Turn off the device: Turn off the DJI Osmo Mobile 3 by holding down the power button until the device powers off.
2. Wait for a few seconds: After turning off the device, wait for a few seconds to allow the device to fully shut down.
3. Turn on the device: Turn on the DJI Osmo Mobile 3 by pressing and holding the power button until the device powers on.
4. Connect the device to the DJI Mimo app: Connect the Osmo Mobile 3 to your smartphone using Bluetooth, and launch the DJI Mimo app.
5. Check if the error is resolved: Once the device is restarted and connected to the DJI Mimo app, check if the gimbal error has been resolved. If the error is still present, move on to the next steps.

If restarting the device doesn’t resolve the gimbal error, it’s possible that there might be a firmware issue or a hardware problem. In these cases, you can try updating the firmware or seeking assistance from DJI’s customer support. It’s important to address the gimbal error as soon as possible, as it can affect the quality of your footage and may cause damage to your device if left unaddressed.

Make sure your smartphone is properly mounted

The third step to take when encountering a gimbal error on your DJI Osmo Mobile 3 is to make sure your smartphone is properly mounted on the Osmo. A improperly mounted smartphone can cause the gimbal to not function properly, leading to a gimbal error. Here’s how to properly mount your smartphone on the DJI Osmo Mobile 3:

1. Open the phone holder: To open the phone holder on the Osmo Mobile 3, press the release button on the back of the device.
2. Place your phone in the holder: Once the holder is open, carefully place your smartphone in the holder, making sure it is properly aligned with the holder’s pins.
3. Secure your phone: After placing your smartphone in the holder, use the adjustable clamps on the sides of the holder to secure your phone in place.
4. Close the phone holder: Once your smartphone is properly secured in the holder, close the phone holder by pressing the release button on the back of the device.
5. Launch the DJI Mimo app: Connect the Osmo Mobile 3 to your smartphone using Bluetooth, and launch the DJI Mimo app.
6. Check if the error is resolved: Once your smartphone is properly mounted on the Osmo, check if the gimbal error has been resolved. If the error is still present, move on to the next steps.

By making sure your smartphone is properly mounted on the Osmo, you can help ensure the smooth operation of the gimbal and avoid any potential gimbal errors. In the event that the error persists, you can try restarting the device or seeking assistance from DJI’s customer support.

Update the firmware

The fourth step to resolve a gimbal error on your DJI Osmo Mobile 3 is to update the firmware. Updating the firmware can help resolve any issues with the device, including gimbal errors. Here’s how to update the firmware on your DJI Osmo Mobile 3:

1. Download the DJI Mimo app: Make sure you have the latest version of the DJI Mimo app installed on your smartphone. You can download the app from the App Store or Google Play Store.
2. Connect the Osmo Mobile 3: Connect your DJI Osmo Mobile 3 to your smartphone using Bluetooth.
3. Check for updates: Launch the DJI Mimo app and tap on the settings icon. Go to the “Device” section and tap on “Firmware Update” to check if there are any updates available for your device.
4. Download and install the update: If there is an update available for your DJI Osmo Mobile 3, follow the on-screen instructions to download and install the update.
5. Restart the device: After the update is installed, restart your DJI Osmo Mobile 3 to ensure the update has been properly applied.

By updating the firmware on your DJI Osmo Mobile 3, you can help resolve any potential issues with the device, including gimbal errors. If the error still persists after updating the firmware, you may need to seek assistance from DJI’s customer support.

Clean the gimbal

The fifth step to resolve a gimbal error on your DJI Osmo Mobile 3 is to clean the gimbal. Dust, debris, and other particles can accumulate on the gimbal over time and cause it to malfunction. Here’s how to clean the gimbal on your DJI Osmo Mobile 3:

1. Power off the device: Before cleaning the gimbal, make sure to power off the DJI Osmo Mobile 3.
2. Clean the gimbal: Use a soft, clean cloth to gently wipe down the gimbal, paying special attention to the gimbal arms and joints. If there is any dirt or debris that is hard to remove, you can use a soft brush to gently remove it.
3. Avoid using water: Do not use water or any liquids to clean the gimbal, as this can cause damage to the device.
4. Power on the device: After cleaning the gimbal, power on the DJI Osmo Mobile 3 and check if the gimbal error has been resolved.

By regularly cleaning the gimbal on your DJI Osmo Mobile 3, you can help prevent dust, debris, and other particles from affecting its performance. If the gimbal error persists after cleaning the gimbal, you may need to seek assistance from DJI’s customer support.

Contact DJI support

If none of the steps seem to work the final way to resolve this issue is to contact DJI support. If the gimbal error persists after trying the above steps, it may indicate a more serious issue with the device that requires professional assistance. Here’s how to contact DJI support:

1. Visit the DJI website: Go to the DJI website and navigate to the support section.
2. Select your product: Choose the DJI Osmo Mobile 3 from the list of products and select the type of support you need (e.g. repairs, technical support, etc.).
3. Submit a ticket: Fill out the support ticket form with details about the issue you are experiencing and any relevant information about your device (e.g. serial number, purchase date, etc.).
4. Wait for a response: DJI support will review your ticket and get back to you with further instructions. This may include troubleshooting steps, scheduling a repair, or providing you with a warranty replacement.

By contacting DJI support, you can receive professional assistance in resolving the gimbal error on your DJI Osmo Mobile 3. DJI’s customer support team has the expertise and experience to help you get the most out of your device.